UK Order Delivery
Please note that we no longer offer delivery to Isles of Guernsey, Jersey, Isle of Wight & Isle of Man by default via our website. If you would like to request a delivery to these areas, you can give us a call or request a call back by sending us an email. Please be aware that delivery to these areas will incur higher delivery costs depending on what you would like to order.
Deliveries during bank holiday weeks may be delayed.
Due to courier collections, next day delivery is only applicable for orders placed between Monday to Friday, orders placed for next day delivery over the weekend will be prioritised for collection on Monday morning for next day delivery.
At Bluebells home.com our aim is to dispatch your order within 24 hours of your order being placed. Please note, however, that any time or date stated for delivery is an estimate only. Bluebells Home Online Ltd makes every effort to dispatch goods on time but does not accept liability for failure to deliver within the stated times.
We offer several delivery options to suit your needs:
Pick Up In-store - FREE (Open 9am to 5pm Mon-Sat, Sun 10am-4pm)
UK Delivery Orders over £30 - FREE
Standard Delivery - £2.95
Express Delivery/Next Working Day - £5.95
Option 1: Pick Up In-Store -Free of Charge - the goods can be ordered and paid for online and collected at our Basildon store at no additional cost.
Option 2: Free UK Shipping - Orders sub-totalling £30.00 or more will be delivered to you free of charge to any address located in Mainland UK, and normally within 3-5 working days. If you wish to receive your order sooner then please select Express Delivery options.
Option 3: Standard Delivery at a flat rate of £3.45 -To any address located in Mainland UK. Normally delivered within 3-5 working days.
Option 4: Express Delivery / Next day Monday to Friday only at a flat rate of £5.95- Excluding Channel Islands, Scotland & Northern Ireland. Orders placed before 12:30 pm will normally be delivered in 1-2 working days.
Damaged or faulty on arrival
In the unlikely event that an item you have purchased from us arrives faulty or damaged, you have the right to request a replacement or refund. To request a refund, you can contact us via our primary email address email@example.com.
Please provide pictures of the damage or the fault including any damage to packaging so that we can better understand how it occurred, and ensure that we can improve our methods and checking process to avoid disappointing future customers.
If an item does arrive damaged or faulty, please contact us right away with the above mentioned steps in order to facilitate a prompt resolution, we pride ourselves on customer service and value your positive experience of shopping with us.
When buying an item online, you are not seeing the item in person and we understand that you may wish to change your mind after purchasing. You have the right to change your mind about a purchase within 14 days of the date of purchase. During this period you may contact us via email or by using the contact form on our website expressing your wish to cancel your order and quoting the order number which will be WEBXXXXX (Where X will be a series of numbers). Your order number will have been emailed to you and will also be stated on the paper invoice / delivery note. If you are having trouble finding your order number you can call our landline telephone number 01268 282 187 and we will be able to assist you. Following your email, we will contact you to discuss the procedure which will be as follows:
The item must be returned to us intact, with both product and packaging undamaged to be resold. The customer must arrange for the item to be returned to us after which we will issue a refund for the item minus the cost of shipping. After notifying us of your intention to return the item, you must return it to us within another 14 days. Please do not return the item to us without first discussing with us, as we will need to receive the return and identify it correctly and lack of communication can potentially cause delays or issues. You do not need to provide a reason for cancelling your order within 14 days, but you must notify us. Outside of the 14 day initial period we may not accept a return.
Please note that an item must be returned by the person who bought the item (the individual named on the invoice as the buyer, not the recipient), you cannot return an item on behalf of another person.
If you are uncertain about anything stated here, or have any additional questions, please feel free to contact us by phone or email. As a small family run business we pride ourselves on customer service and hope to one day be your go-to choice for shopping. We would be happy to hear from you and take on any feedback you may have!